Contacting HigherMe (For Employers)

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by Amelia Mehaffey
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If you can't find what you're looking for here in our Help Center, we're here to help! Our team is available for full support Monday-Friday from 9:00 a.m. E.T. - 8:00 p.m. E.T. On the weekends, we're available to support you via email.

There are several ways to get in touch with us. In order to start the process, look for a blue bubble that says Get help that is located on the bottom left of your screen. Note that you must be logged in first to see these options.

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Now, type in a question. If a suggested article doesn't solve your issue, click on Get in touch.

Live Chat

Quick questions can be answered in a flash with the widget. The same Friends that you email and call are also available to chat with by clicking the chat bubble in the lower-right corner of your HigherMe platform, and clicking on the live chat option.

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Here are some things you might want to chat with us about:

  • Reporting website issues. 
  • Questions about using HigherMe.
  • Help finding resources.

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Send us an Email

You can send us a message anytime by clicking on the option to leave a message.

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We'll respond to your message 7 days a week within 24 hours, and usually much faster. Email is great if you need to ask us something that requires a lot of detail. Some examples might be:

  • Adding a location to your account.
  • Adding a new job to your account.
  • Adding or adjusting your paid sponsorship of jobs.

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Request a callback

Sometimes you just need to talk to someone, and we definitely want to talk to you! We'll be available Monday-Friday from 9:00 a.m. E.T. - 8:00 p.m. E.T. You can use the option to request a callback.

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Calling us is great for things you need help with in the moment, for example:

  • Navigating the website. 
  • Job post best practices. 
  • Questions about the HigherMe suite of products. 

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We hope to hear from your soon!