Billing portal

Your billing and subscription information is managed through our secure payments partner, Chargebee. For your security, we don't store your credit card information directly.

Company admins can log into the billing portal to view their current plan, update payment method, download past invoices, and review billing history.

⚙️  Launching the billing portal

Log into HigherMe and open your Settings page. Click on Billing under "Organization settings." This will launch your billing portal login page. In the login page, enter your billing email address. This is most likely the email address that you used when you first signed up with HigherMe and provided your payment information. Click Continue, and leave this tab open. You'll now receive an email (at your billing email address) with a one-time numerical passcode. Note that this passcode is only valid for 5 minutes. If it expires, please repeat the process from Step #1. In the tab from before, enter in the one-time passcode from the email you received. Log in. You're good to go! View and update your billing information as needed.

🛠️  Subscription changes

Changes to your subscription – including upgrades, pauses, cancellations, and ownership transfers – can be made by contacting our team directly at [e-mail].