Can't find what you're looking for in our Help Center? Contact us!
Our Customer Care team is here for full support Monday-Friday from 10:00 am EST - 6:00 pm EST. On the weekends, we're available to support you via email.
To contact us, log in and click on the blue question mark located on the bottom left of your screen. Type in your question and our support widget will suggest articles that might help. If this doesn't solve your issue, click on Get in touch. We'd love to hear from you!
| 💬 Live chat |
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Have a quick question? Live chat with a member of our Customer Care team – the same people you'd reach by call or email. Start a chat from the blue question mark widget at the bottom right of your HigherMe dashboard. Chat is great for things like quick questions about using HigherMe, help finding resources, or reporting a website issue. |
| 📧 Send us an email |
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You can email us anytime by clicking on Leave us a message. We'll respond to your message 7 days a week and within 24 hours – usually much faster! Email is great if you need to ask us something that requires a lot of detail. For example:
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| ☎️ Request a call back |
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Sometimes you just need to talk to someone. Request a call from our Customer Care team by clicking on Request a call back. Some great reasons to call: help navigating the website, job post best practices, or questions about our range of services. |
| 🤝 Sign up or reactivate |
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Interested in using HigherMe to recruit and hire top talent in your area? Contact our Sales team at sales@higherme.com and we'll answer any questions you might have about features, pricing, and how we can help you find your next great employee! If you're an existing client looking to reactivate your HigherMe account, or you're looking to get in touch after a store ownership transfer, please reach out to our Customer Care team at friends@higherme.com. We'll get you set back up for success 💙 |
Look forward to hearing from you soon!