User management

NEW! Open your Settings page and click into the Users tab at the bottom. From here, you can manage all users at your organization and their access to jobs and locations.

Heads up! Many of the steps in this article require a Company admin role or specific user management permissions. For questions about your own access, please contact your Company admin or [e-mail].

Editing a user  ✏️

From the Users tab, click Edit to update: A user's name, email address, and phone number Their role in your HigherMe organization Which companies they can access Their level of access to the locations and jobs at those companies For access level, you can choose between full and partial access. A user with full access to a company can access all locations and jobs at that company – existing and future. A user with partial access to a company can only access select locations and jobs. The image to the right shows an example of this selection: this user has partial access to 72 total selected locations at their company.

Adding a new user  👋

To add a new user to your HigherMe organization, click +New user in the upper righthand corner. A pane will open on the page and you'll be prompted to enter in their name, email address, and phone number. Then, select the user's role – this will dictate which permissions they have on the HigherMe platform. Finally, select the company or companies they will have access to.

Once you select a company, you'll be able to choose if they have full or partial access to the locations and jobs at that company. If you choose full, you're good to go! Click Confirm at the bottom of the pane. If you choose partial, you'll give them access to select locations and jobs from a list.

Want greater visibility into user management at your org? Sign up for the Access audit email from your Notifications tab!

Deleting a user  🚫

Need to remove a user account entirely? Click Delete. A message will pop up asking you to confirm. When a user is deleted, their access to applicants is cut off and any future interviews scheduled with them are canceled.

Resetting a user's password  🔐

Manager get locked out? Click Reset password to request that a password reset email be sent to their inbox.