Employer Help
Getting started
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Quick-start guide
Whether you're just getting started with HigherMe or coming back from a hiring hiatus, you've come to the r...
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Signing up with HigherMe
Interested in using HigherMe to find and hire top talent in your area? Contact our Sales team at sales@high...
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Contacting HigherMe
Can't find what you're looking for in our Help Center? Contact us! Our team is available for full support M...
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Where are my jobs posted?
When you post a job on HigherMe, we help spread that job far and wide to help you get top candidates from a...
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Your account
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Roles and permissions
HigherMe offers a default set of roles and suggested permissions that you can customize to fit your company...
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Updating manager access
If you have admin-level permissions, you'll be able to add and edit managers and update their permissions f...
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Your notification settings
Take control of your inbox by updating your notification settings on HigherMe! Click on your portrait in th...
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Your billing information
Log into our Billing portal to view your subscription plan, view or update the card on file, download previ...
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Pausing your account
Hiring needs change! If you need to pause or cancel your subscription, we understand. Maybe you're fully st...
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Creating a job post
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Hiring statuses
Hiring status determines whether your job post is visible and where. Hiring status does not affect your sub...
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Writing a great job posting
Large platforms like Indeed have job posting policies you should be aware of in order to stay compliant and...
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What is a job template?
Want to edit a job posting? There are two ways to make edits: Edit the job posting on the template level: ...
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Adding a new template
What is a job template? Think of a job template as the blueprint for your job postings. Job templates all...
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Editing a job at a specific location
Want to edit a job posting? There are two ways to make edits: Edit the job posting on the template level: ...
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Duplicating an existing job
You can easily copy an existing job template if you want to use it for another location, or modify the info...
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Screening tools
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Screening questions
Screening questions are an optional but useful part of a job template. They allow you to get a sense of who...
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Pre-screen with FitScore
FitScore is our customizable ranking system that uses proven data to highlight your top applicants. When a ...
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Auto-reject with knockout questions
Have a hiring dealbreaker? Set up a knockout question to automatically weed out applications that don't mee...
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Video cover letters
Want to add an extra splash of personality to your application process? Our video cover letter tool allows ...
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Managing applications
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Reviewing applications
The Applications page is your HigherMe home base. When you get a new application, this is where it will app...
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Application statuses
Application statuses are the easiest way to track applicants through the hiring process. Quickly mark where...
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Reviewing applicant profiles
Sometimes a candidate likes your brand so much that they apply to multiple jobs, multiple locations, or bot...
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Archiving applications
We introduced application archiving in 2023 as a way to help you manage your older applications and make yo...
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Requesting more info
Did you get an application that seems interesting but you still have some unanswered questions? Maybe the a...
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What emails do applicants receive?
Have you ever wondered what applicants see when you invite them to interview, offer them a job, or reject t...
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Reaching new applicants
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Boosting your jobs on HigherMe
Do you have a role you're struggling to fill? Maybe you want to make sure your postings get seen by a wider...
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Text-to-Apply
Speed up your recruiting process with Text-to-Apply! With a quick text or a QR scan, job seekers in your co...
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Boosting your jobs on Indeed
We’re excited to introduce Appcast, a new way to boost your jobs to Indeed and other job sites! You can rea...
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Finding your jobs on Indeed
When you turn a job to "active" on HigherMe, that job will be automatically posted on Indeed within 24 hour...
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Where can I grab my company careers page link?
Want to share your HigherMe company careers page link with potential applicants? Or maybe you want to post ...
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Craigslist pricing
Want to boost your job ad on Craigslist? We can help! Craigslist pricing varies by location. Find your loca...
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Scheduling interviews
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Scheduling an interview
You've found some great candidates and you're ready to interview them. Let's get into it! Add your availabi...
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Managing your interviews
If you've already set up your availability and invited a candidate to interview, you might be wondering how...
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Limiting interview no-shows
Interview absences are certainly frustrating, especially if you have cleared time out of your day to meet a...
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Onboarding new hires
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Reviewing your new hire's onboarding
After your new hire has completed their portion of the onboarding flow, you will receive an email that they...
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Setting up your onboarding documents
Paperwork – it's part of any onboarding process. But with HigherMe's Paperless Onboarding feature, completi...
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Onboarding your first candidate
So you've signed up for our paperless onboarding service. That's amazing! We made this guide to help you ge...
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Manually onboarding a candidate
Walk-in candidates can be a great source of applicants and you may be ready to hire on the spot! You can ...
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My candidate can't access their onboarding
Sometimes applicants have trouble accessing their onboarding paperwork either because they are logged into ...
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Troubleshooting onboarding
Mistakes happen! That's okay. We're here to help with a couple tips and tricks to ensure that you and your ...
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Your hiring data
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Reporting tools
Want more information on how your job postings are performing? Maybe you need to double-check your EEOC com...
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Exporting tools
Need to export your active employees into your payroll system? Maybe you want to audit manager logins or tr...
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Average Response Time ⏰
Average Response Time is a metric that can be used to optimize your hiring process like how quickly you are...
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Adding tracking links to your jobs
Do you need insight on where your candidates are coming in from? Your sourcing report already shows you an ...
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Partners and integrations
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Integrating with E-Verify
E-Verify is a web-based system that allows employers to confirm their employees' eligibility to work in the...
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Integrating with 7shifts
At HigherMe, we’re committed to helping you hire the best employees, but we know that is just one piece of ...
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Integrating with Checkr
HigherMe partners with Checkr, a modern background check platform, to make screening and onboarding new hir...
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Setting up the Chick-fil-A payroll integration
HigherMe partners with VendorBridge, Chick-fil-A's payroll service provider, to give you a seamless and int...
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Troubleshooting the Chick-fil-A integration
At HigherMe we work hard to make your onboarding process seamless and straightforward. But from time to ti...
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FAQ
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Refer us to a friend!
We're so happy you love HigherMe! That's why we've launched a new referral program: share us with your frie...
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How do I get more applicants?
Hiring in today's climate is tricky! We're here to help suggest ways to attract more qualified candidates a...
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HigherMe troubleshooting tips
We do everything we can to ensure that HigherMe works wherever you are, whenever you need it. Of course, t...
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Troubleshooting Indeed visibility
For new clients: Indeed has policies against job postings that might be fraudulent or duplicates. This can ...
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Troubleshooting location issues
Why do my jobs look farther away than they are? Your phone or computer settings might distort how far away ...
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Work Opportunity Tax Credits (WOTC)
The Worker Opportunity Tax Credit (WOTC) is a federal grant program available to employers for hiring indiv...
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