Employer Help
Getting Started
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Does HigherMe have a referral program?
Refer a friend and get $100 off your HigherMe subscription when your referral signs up! How can I refer a...
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Contacting HigherMe (For Employers)
Can't find what you're looking for in our Help Center? 🧐 Contact us, we're happy to help! Our team is avail...
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Why can't I find my jobs on Indeed?
Indeed has a strict algorithm that will block duplicate job postings or require certain jobs to be "sponsor...
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What is HigherMe Reach?
HigherMe Reach is a new and easy way to reach millions of applicants that live in our database! ...
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Quick-start / Quick-return Guide
If you're just getting started with HigherMe, or recently returning from a long hiring hiatus, then you've ...
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How Can I Sign Up with HigherMe?
If you are a new client interested in using HigherMe to find top talent, please contact our sales team at s...
Job Posts and Templates
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Published vs. Unpublished vs. Active vs. Passive
These words alone lack meaning without understanding! Let's break them down for you! 😜 From TEMPLATES: Whe...
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How do I clone an existing job?
Easily clone an existing job template if you want to use it for another location, or modify the information...
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How can I connect my HigherMe jobs with my Facebook page?
HigherMe allows employers to connect their jobs with their Facebook page to help enhance the number of appl...
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How can I improve my job postings?
When working with a large company like Indeed, playing by their rules is quite frankly the only option. Lu...
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The job description on Indeed is wrong!
This can feel confusing and frustrating! Especially since you just updated your job postings on HigherMe. 👀...
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How long does it take for changes or updates in job postings to be reflected on job boards like Indeed?
Question❓ I made some updates to my Job Templates in HigherMe, and saved the changes. When will this get up...
Screening Tools
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Screening Questions: What's the deal? 👀
We're always thinking of ways to increase application volume, but what if the real problem is that we're ju...
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Can I set HigherMe to automatically reject unqualified candidates?
Yes! With our knock-out question feature, you are able to set HigherMe to automatically reject unqualified ...
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Video Cover Letters
Want to get to know your candidates before you even make a first phone call? It’s easy with our Video Cover...
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Job Availability
Hiring for specific shifts is very common. With our Job Availability grid, you can identify candidates that...
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Job Questions
Job Questions is where you can have the biggest impact on your candidate FitScore and application process. ...
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FitScore
One of the most unique features of HigherMe is our FitScore which lets you use proven data to choose your n...
Managing your Candidates
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What Emails Are Automatically Sent To Applicants?
Applicants receive different emails in different situations. They receive emails during their interview pro...
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How Often Should I Log Into HigherMe?
Everyday! ✨ BUT, if you do not want to log into HigherMe every day (even though expedience can go a long wa...
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How does the "Request More Info" button work?
Question What happens when I click the Request More Info button on a candidate's application? Answer When...
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Reviewing Applicants
Applicants is the first page you see when you log in and also where you view all candidates for your roles....
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Applicant Profiles
Sometimes a candidate likes your brand SO MUCH that they will apply to multiple jobs, multiple locations, o...
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Applicant Statuses
HigherMe allows you to track applicants throughout the hiring process, and quickly filter through Applicant...
Interview Scheduling
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Interview Scheduling Overview
So, you found some great candidates and you're ready to interview them? HigherMe's interview scheduling to...
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Are group interviews supported?
Yes! You can enable multiple interviews to be scheduled under the same time slot. When updating your inter...
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Can I sync interviews with my calendar?
Yes! HigherMe can sync with your iCal, Google Calendar, Outlook, or Yahoo calendar application. To add your...
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How do I add/remove interview times?
Changes to your schedule can be made at any time, and applicants only see your most current schedule. On y...
Employee Onboarding
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How do I add Onboarding Documents to my HigherMe account?
Whether you're interested in adding a custom company document to your account, need to update or modify exi...
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How do background checks work through HigherMe?
HigherMe partners with Checkr, a professional background check service that expedites the screening process...
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My candidate isn't receiving their onboarding invitation. What should I do?
❓Question: My candidate says they can't access their onboarding invitation. What should I do? ✨Answer: Eith...
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How do I see what onboarding documents I have set up in my account?
The best way to see which documents you have set up in your account is to add yourself as a new hire! This ...
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How do I pull up my active employee's onboarding information?
Easy! From your ONBOARDING page, find the employee's name or choose ACTIVE EMPLOYEE from the drop-down menu...
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How Do I Onboard My First Candidate?
With HigherMe, onboarding is paperless and easy to manage! 🎉 HigherMe provides the I9, W4, and state tax do...
Reporting
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What are Exports?
Exports help you gain actionable insights and make informed business decisions by creating your own persona...
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Average Contact Time
Average Contact Time and Average Response Time are the two metrics that can be used to measure your hiring ...
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Adding tracking links to your postings
If you've ever wanted to post your job outside of HigherMe but wanted to know if your candidates are actual...
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Reporting Overview
The Reports section provides you with deeper insights into how candidates are finding you, where the best ...
Talent Pool
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Talent Pool: Finding Top Talent First
Welcome to Talent Pool! Talent Pool is a robust database of active job seekers looking for their next oppo...
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Contacting a Candidate
Found someone you think might be your next all-star employee? Great! Select the pink Contact button beside...
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When are Contact credits used?
If you have Talent Pool access as part of your subscription, you will receive a set number of Credits or C...
Text-to-Apply
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What is Text-to-Apply?
Text-to-Apply is a great way to reach job seekers in and around your business, or elsewhere in the communit...
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Where should my Text-to-Apply materials be placed?
The more people who see your Text-to-Apply materials, the more people who will apply! We recommend placing ...
Settings and Notifications
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What do candidate emails look like?
Question What do candidate emails look like? For example, what email does a candidate get when they apply o...
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User Role Permissions
Here is a brief overview of each user permission, and what restrictions each role comes with. Each category...
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Have a feature request? (For Employers)
We're recently launched our new employer feature request board. You can vote on popular suggestions we've r...
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Troubleshooting Email Deliverability
If you're ever wondering why you aren't receiving emails from HigherMe, then you've come to the right place...
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Changing your Settings
Settings allow you to set your preferences on communication. This is where you can toggle when you get noti...
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Settings & Administration of HigherMe
Settings is found in the upper right hand corner under the profile photo. On mobile or smaller screens, thi...
Partners and Integrations
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CFA: I am getting an address error when finalizing my employee. What should I do?
As the employer, you're alerted to the issue when you go to FINALIZE your employee. In this case, the addr...
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Chick-fil-A Payroll Integration Setup Process
In order to get the integration set up, please follow the steps below:----- Chick-Fil-A Home Page To begin ...
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E-Verify
Note: All new users will be asked to take a tutorial & quiz upon running their first e-verify case in the p...
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✔️ Checkr Integration: What you need to know
HigherMe partners with Checkr, a modern background check platform, to help you quickly and efficiently onbo...
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7shifts
At HigherMe, we’re committed to helping owners and operators hire the best employees, all while saving time...
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Work Opportunity Tax Credits
The Worker Opportunity Tax Credit (WOTC) is a federal grant program available to employers for hiring indiv...
Frequently Asked Questions
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Are my jobs ONLY on Indeed?
No! Believe it or not, your jobs are all over the internet! We know how important it is to reach as many jo...
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How do I pause or cancel my account or location?
We understand that hiring needs change and might cause you to pause or cancel your account; you might be fu...
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Why does my location appear to be further away from my store while I am at my store?
Have you ever wondered why the location of your jobs looks to be tens of miles away even while you're sitti...
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Low applicant flow tips & suggestions!
Hiring in today's climate is tricky! 🥴 With the pandemic still very much alive, applicants are less enthusi...
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Why are some of the details on the application missing or inaccurate?
Question Why are some of the details like distance and the resume incorrect when viewing a candidate's appl...
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Where can I grab my Company Careers Page link?
Want to share your HigherMe company careers page link with potential applicants? Or maybe you want to post ...