Getting Started

  • Does HigherMe have a referral program?

    Refer a friend and get $100 off your HigherMe subscription when your referral signs up!   How can I refer a...

    Ilya
  • Contacting HigherMe (For Employers)

    If you can't find what you're looking for here in our Help Center, we're here to help! Our team is availabl...

    Amelia Mehaffey
  • Why can't I find my jobs on Indeed?

    Indeed has a strict algorithm that will block duplicate job postings or require certain jobs to be "sponsor...

    Shelby Burke
  • What is HigherMe Reach?

    HigherMe Reach is a new and easy way to reach millions of applicants that live in our database! ...

    Heather Dolan
  • Quick-start / Quick-return Guide

    If you're just getting started with HigherMe, or recently returning from a long hiring hiatus, then you've ...

    Ilya
  • How Can I Sign Up with HigherMe?

    If you are a new client interested in using HigherMe to find top talent, please contact our sales team at s...

    Amelia Mehaffey
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Job Posts and Templates

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Screening Tools

  • Can I set HigherMe to automatically reject unqualified candidates?

    Yes! With our knock-out question feature, you are able to set HigherMe to automatically reject unqualified ...

    Heather Dolan
  • Video Cover Letters

    Want to get to know your candidates before you even make a first phone call? It’s easy with our Video Cover...

    Amelia Mehaffey
  • Job Availability

    Hiring for specific shifts is very common. With our Job Availability grid, you can identify candidates that...

    Amelia Mehaffey
  • Job Questions

    Job Questions is where you can have the biggest impact on your candidate FitScore and application process. ...

    Amelia Mehaffey
  • FitScore

    One of the most unique features of HigherMe is our FitScore which lets you use proven data to choose your n...

    Amelia Mehaffey

Managing your Candidates

  • How Often Should I Log Into HigherMe?

    Everyday! ✨ BUT, if you do not want to log into HigherMe every day (even though expedience can go a long wa...

    Shelby Burke
  • How does the "Request More Info" button work?

    Question What happens when I click the Request More Info button on a candidate's application?   Answer When...

    Ilya
  • Reviewing Applicants

    Applicants is the first page you see when you log in and also where you view all candidates for your roles....

    Derek Williamson
  • Applicant Profiles

    Sometimes a candidate likes your brand SO MUCH that they will apply to multiple jobs, multiple locations, o...

    Amelia Mehaffey
  • Applicant Statuses

    HigherMe allows you to track applicants throughout the hiring process, and quickly filter though Applicants...

    Derek Williamson
  • Notes on Candidates

    Adding Notes on candidates is a great way to help highlight important facts or questions you have for them....

    Derek Williamson

Interview Scheduling

  • Interview Scheduling Overview

    So, you found some great candidates and you're ready to interview them? HigherMe's interview scheduling to...

    Amelia Mehaffey
  • Are group interviews supported?

    Yes! You can enable multiple interviews to be scheduled under the same time slot. When updating your inter...

    Derek Williamson
  • Can I sync interviews with my calendar?

    Yes! HigherMe can sync with your iCal, Google Calendar, Outlook, or Yahoo calendar application. To add your...

    Derek Williamson
  • How do I add/remove interview times?

    Changes to your schedule can be made at any time, and applicants only see your most current schedule.  On y...

    Derek Williamson

Employee Onboarding

Reporting

  • What are Exports?

    Exports help you gain actionable insights and make informed business decisions by creating your own persona...

    Shelby Burke
  • Average Contact Time

    Average Contact Time and Average Response Time are the two metrics that can be used to measure your hiring ...

    Ilya
  • Adding tracking links to your postings

    If you've ever wanted to post your job outside of HigherMe but wanted to know if your candidates are actual...

    Ilya
  • Reporting Overview

    The Reports section provides you with deeper insights into how candidates are finding you, where the best ...

    Derek Williamson

Talent Pool

  • Talent Pool: Finding Top Talent First

    Welcome to Talent Pool!  Talent Pool is a robust database of active job seekers looking for their next oppo...

    Derek Williamson
  • Contacting a Candidate

    Found someone you think might be your next all-star employee? Great! Select the pink Contact button beside...

    Derek Williamson
  • When are Contact credits used?

    If you have Talent Pool access as part of your subscription, you will receive a set number of Credits or C...

    Derek Williamson

Text-to-Apply

  • What is Text-to-Apply?

    Text-to-Apply is a great way to reach job seekers in and around your business, or elsewhere in the communit...

    Derek Williamson
  • Where should my Text-to-Apply materials be placed?

    The more people who see your Text-to-Apply materials, the more people who will apply! We recommend placing ...

    Derek Williamson

Settings and Notifications

  • What do candidate emails look like?

    Question What do candidate emails look like? For example, what email does a candidate get when they apply o...

    Ilya
  • User Role Permissions

    Here is a brief overview of each user permission, and what restrictions each role comes with. Each category...

    Ilya
  • Have a feature request? (For Employers)

    We're recently launched our new employer feature request board. You can vote on popular suggestions we've r...

    Ilya
  • Troubleshooting Email Deliverability

    If you're ever wondering why you aren't receiving emails from HigherMe, then you've come to the right place...

    Ilya
  • Changing your Settings

    Settings allow you to set your preferences on communication. This is where you can toggle when you get noti...

    Derek Williamson
  • Settings & Administration of HigherMe

    Settings is found in the upper right hand corner under the profile photo. On mobile or smaller screens, thi...

    Chris White
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Partners and Integrations

  • Chick-fil-A Payroll Integration Set-Up Steps

    In order to get the integration setup, please follow these steps:-----   Vendor Bridge Authentication To be...

    Heather Dolan
  • E-Verify

    Note: All new users will be asked to take a tutorial & quiz upon running their first e-verify case in the p...

    Ilya
  • Checkr

    Availability: Only available as an addon to Onboarding. Note: Before you can activate Checkr, please contac...

    Ilya
  • 7shifts

    At HigherMe, we’re committed to helping owners and operators hire the best employees, all while saving time...

    Amelia Mehaffey
  • Work Opportunity Tax Credits

    The Worker Opportunity Tax Credit (WOTC) is a federal grant program available to employers for hiring indiv...

    Derek Williamson

Frequently Asked Questions

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