Employer Help
Getting Started
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HigherMe Referral Program
Refer a friend and get $100 off your HigherMe subscription when your referral signs up! How can I refer a f...
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Contacting HigherMe (For Employers)
Can't find what you're looking for in our Help Center? 🧐 Contact us! We're happy to help! Our team is avail...
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HigherMe Lite Training Guide (A&W)
The ability to post your positions directly on the A&W Career site is here! 🎉 As independent employers, ...
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HigherMe Lite Training Guide (Tim Hortons)
The ability to post your positions directly on the Tim Hortons career site is here! 🎉 As independent emplo...
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Can't see your jobs on Indeed? 😧
You may need to contact Indeed to set HigherMe as your preferred primary source of job postings and to veri...
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Why can't I find my jobs on Indeed?
Indeed has a strict algorithm that will block duplicate job postings or require certain jobs to be "sponsor...
Job Posts and Templates
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Logging in on Your Mobile 📱
Easily access everything from your applications page to your onboarding directly from your mobile device wh...
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Job Edits: Editing Specific Locations 📝 📍
HigherMe’s job edit feature allows employers to easily manage and revise jobs on a location basis regardles...
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Published vs. Unpublished vs. Active vs. Passive
These words alone lack meaning without understanding! Let's break them down for you! 😜 From TEMPLATES: Whe...
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How can I copy an existing job? 👯♀️
You can easily copy an existing job template if you want to use it for another location, or modify the info...
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How can I improve my job postings?
When working with a large company like Indeed, playing by their rules is quite frankly the only option. Luc...
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My job description on Indeed is wrong! 😖
You may have noticed that some of the information appears in a different order or with different formatting...
Screening Tools
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Knockout Questions 🥊
Oftentimes, employers ask specific questions that they consider to be deal-breakers. With HigherMe’s Knocko...
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Screening Questions: What's the deal? 👀
We're always thinking of ways to increase application volume, but what if the real problem is that we're ju...
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Can I set HigherMe to automatically reject unqualified candidates?
Yes! With our knock-out questions, you are able to set HigherMe to automatically reject unqualified candida...
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Video Cover Letters 🎥
Get to know your candidate's personalities a little more with our Video Cover Letter feature! This tool al...
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Editing: Job Availability
Hiring for specific shifts is very common! With our Job Availability grid, you can identify candidates that...
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Editing: Screening Questions
Screening Questions are where you can have the biggest impact on your candidate's FitScore and application ...
Managing your Candidates
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What Emails Are Automatically Sent To Applicants?
Applicants receive different emails in different situations. They receive emails during their interview pro...
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How Often Should I Log Into HigherMe?
Everyday! ✨ BUT, if you do not want to log into HigherMe every day (even though expedience can go a long wa...
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How does the "Request More Info" button work?
The Request More Info button can help provide you with missing information from a canddaite. When you click...
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Reviewing Applicants
The Applications page is the first page you see when you log in to HigherMe. This is where you can view and...
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Applicant Profiles 🧑💻
Sometimes a candidate likes your brand SO MUCH that they will apply to multiple jobs, multiple locations, o...
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Applicant Statuses ✅
HigherMe allows you to track applicants throughout the hiring process, and quickly filter through Applicant...
Interview Scheduling
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Multiple Rounds of Interviews 💼
You might find it helpful to meet with the applicant more than once! If you are interested in doing so, fol...
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Interview Scheduling: Overview
So, you've found some great candidates and you're ready to interview them? Let's do this! Before you can in...
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Can I host group interviews? 🤔
Yes! From your INTERVIEWS page, you can edit your schedule to allow for multiple applicants to attend the ...
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Can I sync interviews with my calendar? 📆
Yes! HigherMe can sync with iCal, Google Calendar, Outlook, and Yahoo. To add your calendar, simply selec...
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How do I add/remove interview times? 📆
Changes to your schedule can be made anytime! + TO ADD INTERVIEW TIMES: 1. From your INTERVIEWS page, selec...
Employee Onboarding
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How do I add Onboarding Documents to my HigherMe account?
Whether you're interested in adding a custom company document to your account, need to update or modify exi...
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My candidate isn't receiving their onboarding invitation. What should I do?
Sometimes applicants have trouble accessing their onboarding paperwork either because they are logged into ...
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How do I see what onboarding documents I have set up in my account? 👀
The best way to see which documents you have set up in your account is to add yourself as a new hire! This ...
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How do I pull up my active employee's onboarding information?
From your ONBOARDING page, find the employee's name or choose ACTIVE EMPLOYEE from the drop-down menu. ...
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How Do I Onboard My First Candidate?
With HigherMe, onboarding is paperless and easy to manage! 🎉 HigherMe provides the I9, W4, and state tax do...
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The candidate made a mistake on their onboarding 🫤 How can I help them fix this?
Mistakes happen! That's okay. Luckily we have a couple of ways to help! 1. The employee made a mistake wit...
Reporting
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What are Exports? 📈
Exports help you gain actionable insights and make informed business decisions by creating your own persona...
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Average Response Time ⏰
Average Response Time is a metric that can be used to optimize your hiring process like how quickly you are...
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Adding tracking links to your postings 🔗
If you've ever wanted to post your jobs outside of HigherMe and track if candidates are coming from that so...
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Reporting Overview 📈
The REPORTS tab provides you with deeper insights into how candidates are finding you, where the best poten...
Talent Pool & HigherMe Reach
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Talent Pool: Finding Top Talent 🕵️
Talent Pool is a robust database of active job seekers looking for their next opportunity and waiting for Y...
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Talent Pool: Contacting a Candidate 👋
Found someone you think might be your next all-star employee? 🤩 Great! 1. Select the Contact button beside ...
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Talent Pool: Credits 💰
If you have Talent Pool access as a part of your subscription, you will receive a set number of CREDITS ev...
Text-to-Apply
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What is Text-to-Apply?
Text-to-Apply gives job seekers in your community a way to start applying to your jobs faster, right from t...
Settings and Notifications
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How to Stay Safe on HigherMe 😇
Although no breaches have occurred with HigherMe, we felt that it is our responsibility and priority to ens...
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Troubleshooting: Email Deliverability 📨
If you have ever wondered why you aren't receiving emails from HigherMe, then you've come to the right plac...
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Changing your Settings 🔄
Getting too many notifications from HigherMe? Update your settings and preferences to allow you to be in co...
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User Roles & Permissions
HigherMe offers a default set of roles and suggested permissions that you can customize to fit your company...
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Managing Users: Adding, Deleting, and Editing Manager Access
From the MANAGERS page, company admins can control who has access to hiring within your account. For a more...
Work Opportunity Tax Credit (WOTC)
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Work Opportunity Tax Credits (WOTC)
The Worker Opportunity Tax Credit (WOTC) is a federal grant program available to employers for hiring indiv...
Partners and Integrations
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E-Verify: The Workflow
E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees...
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CFA: I am getting an address error when finalizing my employee. What should I do?
As the employer, you're alerted to the issue when you go to FINALIZE your employee. In this case, the addr...
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Chick-fil-A Payroll Integration Setup Process ✅
In order to set up your Chick-fil-A Payroll Integration, follow the steps below: Chick-Fil-A Home Page To b...
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E-Verify: The Setup
E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees...
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✔️ Checkr Integration: What you need to know
HigherMe partners with Checkr, a modern background check platform, to help you quickly and efficiently onbo...
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7shifts 🗓
At HigherMe, we’re committed to helping owners and operators hire the best employees. We partnered with 7sh...
Frequently Asked Questions
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Tim Hortons: HigherMe Lite FAQ for existing HigherMe customers before October 2022
Find answers & information on some of your frequently asked questions below! What do I need to do to get m...
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Best Practices for Interview No-Shows 🙌
We're sorry to hear that you've had such a high rate of interview no-shows. That problem is certainly frust...
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Craigslist Pricing 💰
Craigslist pricing varies by location! Find your location below to see an estimated cost per ad for your ar...
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Are my jobs ONLY on Indeed?
No! Believe it or not, your jobs are all over the internet! We know how important it is to reach as many jo...
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How do I pause or cancel my account or location?
We understand that hiring needs change and might cause you to pause or cancel your account; you might be fu...
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Why does my location appear to be further away from my store while I am at my store?
Have you ever wondered why the location of your jobs looks to be tens of miles away even while you're sitti...