HigherMe Lite Training Guide (Tim Hortons)

Avatar
by Irène
Follow

The ability to post your positions directly on the Tim Hortons career site is here! 🎉

As independent employers, Restaurant Owners are responsible for managing their employees in all respects and ensuring that their Restaurants are operated in accordance with applicable laws and their license agreements. The information in this guide is provided to Tim Hortons Restaurant Owners as a resource only, to assist them in hiring for their restaurants and meeting their obligations as employers. The use of the HigherMe platform and the guidelines provided in this guide are not mandatory, and Restaurant Owners should take into consideration the needs of their individual Restaurants before deciding to use the platform or adopting any of the guidelines provided here.

PROGRAM OVERVIEW

Finding the right employees is a critical step in the successful operation of your Restaurant and one of the first steps in getting the right applicants. The new recruitment site will allow you to post customized job postings that reflect your individual needs to provide more information to the candidate for their selection.

Having live job postings to share the open positions and available shifts will help candidates get the opportunities that best match what they are looking for, saving time and effort for both you and the job seeker!

It is important to note that with this launch, all Restaurants will be required to post positions to be active on the Tim Hortons Career site. If you do not have a live posting, your Restaurant will not receive applications.

WHAT YOU NEED TO KNOW

  • The platform will be supported through the vendor, HigherMe
  • The platform (HigherMe) will be available for all Managers & above and supported via SSO
  • To make it easy, templates for Team Members, Production Team Members & Managers are preloaded in HigherMe and are completely customizable 
  • A job can be posted in 4 easy steps!

LET'S BEGIN: 

LOGGING IN

1. To access the HigherMe Platform, click the quick link on TimZone; access through OKTA

unknown.png

 

LANGUAGE PREFERENCES

1. Easily toggle your language preferences found in the top right corner

Screen_Shot_2022-09-16_at_11.30.40_AM.png

 

JOBS: 

The below is the fastest way to post jobs for your Restaurant. You can easily edit these postings for each location to get started. 

1. Hover over ADMIN and click JOBS. Click the location to see a drop-down of all jobs list

Screen_Shot_2022-09-16_at_11.34.51_AM.png

 

2. Click on the job you want to review 

*Employers will see both ENGLISH and FRENCH job postings* Select the language you wish to use for your posting. If you wish to post in both languages complete the next step for both postings

Screen_Shot_2022-09-16_at_11.43.09_AM.png

 

3. Make any desired changes to your job posting including job summary, requirements, company information, etc. Remember to save! 

 

Screen_Shot_2022-09-16_at_11.46.53_AM.png

IMPORTANT NOTE: You are responsible to ensure that your posting meets all relevant legal requirements. For example, is an accessibility statement required in your province? Do you meet all French language law requirements? Have you ensured that your posting doesn’t ask any discriminatory questions or include any discriminatory qualifications? Please contact independent legal counsel in your province if you have any questions or concerns about the content of your job posting

 

4. When you are ready to turn your posting to ON, go to your JOBS page and toggle the positions to make them LIVE on the career website for 30 days

Screen_Shot_2022-09-16_at_11.52.02_AM.png

*When a job is customized the “Custom” column will show a checkmark*

NOTE: Jobs can be toggled on at some locations and toggled off at others even though they could be the same job (Team Member @ location A - ON, Team Member @ location B - off)

 

TEMPLATES

You may want to permanently customize the pre-loaded templates or add new ones. It is important to note that a template can be updated for all locations even if the user making the update does not have access to that Restaurant. If you do not want this, please set up a different template for each restaurant. 

1. Hover over ADMIN and click TEMPLATES. To edit a template, click on the template name

Screen_Shot_2022-09-16_at_12.00.55_PM.png

 

2. Make any desired changes to your job template including title, language, category, part-time/full-time, wage information*, job summary, requirements, company information, etc. Remember to save! 

*If salary is entered, it will not appear on the Tim Hortons career site but will be used if you use HigherMe Premium

Screen_Shot_2022-09-16_at_12.06.58_PM.png

IMPORTANT NOTE: You are responsible to ensure that your posting meets all relevant legal requirements. For example, is an accessibility statement required in your province? Do you meet all French language law requirements? Have you ensured that your posting doesn’t ask any discriminatory questions or include any discriminatory qualifications? Please contact independent legal counsel in your province if you have any questions or concerns about the content of your job posting

 

3. Select the locations where you would like to make this posting available using the arrows to move the locations

*Once a job is deployed, you cannot reverse a deployed location. You can toggle that job off at that location instead*

Screen_Shot_2022-09-16_at_12.08.56_PM.png

 

4. Click QUESTIONS to add screening questions. Click SAVE when you are done. As noted above, please ensure your questions are not discriminatory and otherwise meet all applicable laws

Screen_Shot_2022-09-16_at_12.11.33_PM.png

 

ADDING A TEMPLATE

1. To add a new template, click +NEW TEMPLATE. You may use this feature if you want to create specific templates like Morning Shift Team Member, Overnight Production Team Member, etc.

Screen_Shot_2022-09-16_at_12.13.18_PM.png

 

COPYING A TEMPLATE

1. If you want to duplicate a template (to save you time if you are using a lot of the same template material), you can click the 3 DOTS on the right of a job and click COPY. Be sure to edit the information you need

Screen_Shot_2022-09-16_at_12.14.27_PM.png

 

REVIEWING CANDIDATES APPLICATIONS

You can review applications 2 ways:

1. Email – the TimZone Restaurant email will automatically receive the application in an email. You can also auto-forward an email to another email address

Screen_Shot_2022-09-01_at_6.14.46_PM.png

 

2. HigherMe platform - Hover over HIRING and click APPLICATIONS. When you get a new application, this is where it will appear. From here, you can view and manage all applications

Screen_Shot_2022-09-16_at_12.45.51_PM.png

 

2.1. Click on an applicant's name to view their application

Screen_Shot_2022-09-16_at_1.36.23_PM.png

 

2.2. Within their application, you can see more information such as experience, education, skills like languages or certifications, and availability

Screen_Shot_2022-09-16_at_1.37.29_PM.png

 

2.3. The Answers tab allows you to see how the applicant responded to screening questions. This can help give you information to make an informative decision when inviting the applicant in for an interview

Screen_Shot_2022-09-16_at_1.38.47_PM.png


2.4. The Notes tab shows any notes you or another manager left on the profile. This is helpful when collaborating with your entire hiring team so everyone can see feedback/updates

Screen_Shot_2022-09-16_at_1.39.15_PM.png

 

2.5 When you are ready to invite the applicant to interview, you can find their PHONE NUMBER or EMAIL to reach out to them. You can find their contact information under their NAME in their  application OR from your APPLICATIONS page

Screen_Shot_2022-09-16_at_1.40.27_PM.png

 

Screen_Shot_2022-09-16_at_1.40.51_PM.png

 

BEST PRACTICES

  • Set a routine to review and update job postings
    • Your job posting will expire every 30 days (or earlier if you turn them off). Set up a monthly routine to review your job posting to determine what you want to post. Tying this to an existing routine like P&L submission can help you remember!
  • Read your job posting to ensure you would be excited to work there!
    • Your job posting should excite the candidate after they read the post. Review your posting and use the job posting guide and employee value proposition tools to ensure you clearly communicate all the great items!
  • Be specific!
    • Providing more information such as positions, shifts, and benefits on the posting will help the candidate be better informed and apply to the best position for them!
  • Let candidates know if multiple shift options are available. 
    • If you are hiring a team member for multiple shifts, you can share this in the posting. For example, "Various shifts available including 6am-2pm, 2pm -10pm, 7pm-11pm"
  • Have a posting to form a candidate pool
    • If you are not hiring you can have a general post to create a pool, but ensure you indicate that in your post to manage candidate expectations. Example: "We do not currently have an opening but please do apply so we have your application when we are hiring".

SUPPORT

Can't find what you're looking for in our Help Center? 🧐

Contact us! We're happy to help! Our team is available for full support Monday-Friday from 10:00 a.m. E.T. - 6:00 p.m. E.T. On the weekends, we're available to support you via email.

There are several ways to get in touch with us. To start, click on the BLUE QUESTION MARK located on the bottom left of your screen.

Screen_Shot_2022-01-11_at_11.25.25_AM.png

mceclip1.png––––

Type in a question. If a suggested article doesn't solve your issue, click on Get in touch.

LIVE CHAT:

Quick questions can be answered in a flash with the widget! The same Friends that you email and call are also available to chat with by clicking the CHAT WITH US LIVE.

EMAIL US:

You can send us a message anytime by clicking on the option to LEAVE US A MESSAGE.

CALL US: 

Sometimes you just need to talk to someone, and we definitely want to talk to you! We are available Monday-Friday from 10:00 a.m. E.T. - 6:00 p.m. E.T. You can use the option to request a callback.

Screen_Shot_2022-06-08_at_2.26.21_PM.png

 

Happy hiring!!