At HigherMe we work hard to make your onboarding process seamless and straightforward. But from time to time, errors do arise!
If you've finalized an employee's onboarding but you're still not seeing them in your payroll system, open your Chick-fil-A integration from your Partners page and click into the Onboarded employees tab. If there was an error exporting the employee to payroll, you will see a blue View error button next to their name. Click this for more context!
Here are some errors you might see and steps you can take to resolve them:
- Chick-fil-A uses a program called OpenStreetMaps. You can log in here to confirm the correct address format.
- If the issue persists, the best way to fix the information is to email VendorBridge@chick-fil-a.com. Let them know what your error message said and ask them what the correct format should be.
Here is an example email you can send:
Hi VendorBridge team,
I am getting an error for [insert your company name] with this address [insert address]. Could you please have a look into this?
[insert your name], Chick-fil-A Operator
Invalid social security number
This error tells you that the system was unable to validate the SSN that your employee entered during their onboarding. At the bottom of the error pop-up, you should see a Move back to "in progress" button. This will change the status of the employee's onboarding, at which point they will need to log into HigherMe and correct their SSN in the Personal step of their onboarding flow.
Please note that the SSN that they originally entered automatically populates into certain onboarding documents (work eligibility form, tax forms, etc.). Any documents with this incorrect information on them may need to be re-issued for the candidate to correct.
If you see this error, it means that VendorBridge found that your employee's information was already in the Chick-fil-A system but that their existing record does not 100% match their new information. Don't be alarmed! Often, this simply means that the employee was already entered into payroll manually – or that they worked at a different Chick-fil-A location in the past and their name changed due to a circumstance such as marriage.
We recommend pulling up their existing account in your payroll system and verifying that their tax details, bank account, and other personal information are up to date with the information that they submitted during onboarding on HigherMe.
"Please attach a CFA job title to the job posting"
This means that the HigherMe job template in question has not been attached to the Chick-fil-A payroll system yet. Click in to edit the template. From the Select an option dropdown, choose the payroll title that best matches this job. For more info, visit step #5 in our set-up guide.
Still have questions? Email us at email@example.com!