My candidate isn't receiving their onboarding invitation. What should I do?

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by Shelby Burke
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❓Question: My candidate says they can't access their onboarding invitation. What should I do?

✨Answer: Either send them their link manually or direct them to log into their HigherMe account to access their onboarding paperwork.

Sometimes applicants have trouble accessing their onboarding paperwork either because they are logged into another HigherMe account that they made, or maybe they are logged into a phone when really a computer would be better. This article can help navigate this issue!

OPTION 1: Send your candidate their onboarding link manually via email

Log into your HigherMe account and head over to your ONBOARDING page. From there, choose the candidate who is having issues getting their onboarding link. Click on the CHAINLINK to copy their onboarding link. From your email, send the candidate an email with this link. 

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OPTION 2: Direct your candidate to log into their HigherMe account to access their onboarding paperwork

From their profile picture in the top right corner, they can use the drop-down menu to click on their APPLICATIONS page. *Make sure they are logged into HigherMe using the same email address that they received their interview or onboarding information*

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Once on their applications page, direct them to find the job that says "Congratulations! You're Hired! Continue Onboarding" and click the "continue onboarding" link. 

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This will pull up their job details, show their pay rate, start date, and their offer letter. They are in! 😎 They can review everything here and when they are ready, have them click CONTINUE. Screen_Shot_2021-07-10_at_11.05.40_PM.png

They will continue filling out any information that is needed and continue onto the next page where they can view and sign the onboarding documents.

✨After they sign and complete all the information, they MUST hit SUBMIT! ✨

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