Onboarding: How do I enter my direct deposit information?

by Irรจne

Congrats! You've been hired! ๐ŸŽ‰ 

Now it's time to complete your onboarding and enter in your direct deposit information. 

Note: You must be logged in to HigherMe to access your onboarding invitation. If you don't remember your password, you can request a password reset using the same email you received the invitation with from the login page.

1. To find your onboarding record, navigate to your APPLICATIONS tab:


2. Click Continue Onboarding. If you're opening your onboarding invitation for the first time, you'll have the option to Begin Onboarding instead.


Alternatively, you can also open the invitation from your email.


3. Once you have the onboarding invitation open, complete the onboarding checklist or navigate to the Direct Deposit step if the previous items in the checklist are complete. 


4. From here, complete the fields required by the employer. 


If you choose to not enter your direct deposit information or if you are unable to provide your direct deposit information, you can skip this step by selecting the I do not wish to provide my direct deposit information box. This option is only available if the employer made the direct deposit step optional. Otherwise, you will need to make the appropriate arrangements with your employer.

Note: If you don't have a void check that you can use as an upload, you can always provide a Direct Deposit slip instead. These can be printed off from your online banking portal at most banking institutions.

Once you have filled out your direct deposit information, just click the Continue button at the bottom of the page to move on to the next step! ๐ŸŽ‰


Still having trouble? ๐Ÿง

I can't upload a direct deposit image

This usually happens if you're trying to upload a direct deposit image that is too large. To work around this, take a screenshot of the direct deposit image that you took a picture of and try uploading that instead. This will usually scale down the image so that it's small enough to be uploaded.

Alternatively, your camera settings will usually have the option to take pictures at a lower resolution.


I keep getting a warning to stay on the page or continue

This means that you missed one or more of the required steps when you were filling out your direct deposit information. Double-check that all fields are filled out and that you upload a picture of a void check/direct deposit slip before proceeding.